Terms of Service

Please read these terms entirely.   This document contains important information about our payment policies and what is considered acceptable use of our network.   In this document, "We" and "Our" shall refer to, iSight, Inc (D/B/A 250Host).   "You" and "Your" is the person legally eligible to sign-up for services at 250Host.

Unsolicited Mail
Unsolicited Mail, a.k.a. "SPAM", is not allowed at 250Host.  You may not reference 250Host, any 250Host member, or URL linking to any 250Host network site in a mass mailing, mass newsgroup posting, or any other form of unsolicited electronic communication.  You may not use your mail account for mass unsolicited mailings.

Unacceptable Content
250Host offers customers great freedom in what they can post on sites.  But we have some restrictions in what we deem to be unacceptable content.

Hate:
Content which promotes hate or violence of any topic, including gender or race, is strictly prohibited.

Obscene Material:
Content that is considered obscene under U.S. Federal and Local law is prohibited.

Intellectual Property:
You agree that all content on your site was authored by you, or you have received permission to use the material.  Your site may not contain material you do not own or do not have permission to use.  This includes material that is: copyrighted, trademarked, protected by trade secret, protected for the sake of national security, or other content protected by intellectual property rights.

Reasonable Use
We strive to make your site load as reliably and quickly as possible.  Accounts that excessively tax server CPU or memory resources may be asked to upgrade to a more appropriate service.

Network Security
Unauthorized use, probing, or scanning of data to obtain sensitive information, test the vulnerability our systems or network is strictly prohibited.  Unauthorized monitoring of our network, systems, or users of 250Host is strictly prohibited.

Software Restrictions

Form Mail
You may only use FormMail v1.91 or higher due to security concerns with earlier versions

IRC
Due to excessive resource usage, IRC programs are not permitted on shared-server accounts.

Illegal Use
250Host may be used only for lawful purposes.   Transmission, distribution or storage of any material in violation of any applicable United States law or regulation coming to or from any unauthorized network or system is prohibited.  This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property rights used without proper authorization; government and military data protected by law and national security; university and academic data protected by public policy; and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.  Any violation of the above which compromises the integrity of 250Host or any other network is strictly prohibited.  250Host will cooperate fully with local and federal authorities in the investigation and prosecution of illegal activity.

Payment
Services are offered on a pre-paid basis at 250Host.   Payment for services is due on the first of every month.  An account becomes overdue if the amount due is not paid in full by the tenth of every month.  Overdue accounts are subject to service suspension, as well as a finance charge not to exceed 10% of the amount due.

250Host is a recurring service.  This means your service obligation will continue unless you contact 250Host with a request to cancel service at least two days before your next billing period is due.  Please see our Contact page for official methods to contact 250Host.  You will be responsible for paying any overdue charges as well as late fees that may be associated with the overdue amount.  For accounts paid by credit card, you agree to have the amount due for services automatically deducted from your card each billing period.

Domains registered under your account will renew automatically unless you explicitly contact 250Host requesting to cancel renewal.  You will be invoiced for the domain renewal at least thirty days before its current expiration, and notice of the domain's pending expiration will be sent to the Admin and/or Billing email contact listed on the domain. You may cancel domain registration up to fifteen days before the domain's current expiration date. 

Refunds
250Host backs its commitment to serving you with our Personal Service Guarantee. For full details, please visit this page. During the first 30 days of service, if you are not fully satisfied, you may request a full refund of the original hosting package price. This offer excludes domain registration fees and additional fees, including excess bandwidth usage charges or custom services. Requests for refund must be made at the time of service cancellation.

Refunds will be given for remaining unused months of pre-paid services, provided you contact us at least two days before your next billing period.  Unless explicitly stated, refunds are not given for the current month of service.  Service may be cancelled at any time by contacting us.

Support
As a service business, 250Host realizes support is a central feature of web hosting. We are committed to ensuring you have a positive experience as a client of 250Host.  When you purchase services from us, you also receive a commitment that we will be here to assist you should you need it.  For web hosting, we are happy to help with the functioning of your account, including issues logging in, understanding the functions of hosting features, and basic assistance with the setup of your hosting account.  250Host also provides domain support free of charge.  This includes assistance with logging in to manage your domain, updating your WHOIS information, and adding nameservers.  We ensure the products that we directly sell will function as advertised. 250Host's primary method of providing support is through email or a support ticketing system. We offer a telephone contact number, though we cannot always guarantee availability of support through this method.

Extended Support
Except as noted, support does not extend to issues such as configuring scripts or providing web site design assistance.  At our discretion, we sometimes may provide good faith assistance and guidance for general site building questions.  As well, some of our products may include extended support consultation.  The details of that extended support will be described with that product. For non-supported issues, you are welcome to post your question in our Help Forum and other members may be willing to assist.  You may also contract the consulting services of 250Host at a rate of $50 per hour, billed in 15 minute increments.  An example of support requiring extended consultation would be a request for 250Host to install and configure a shopping cart system.

Installatron disclaimer:  250Host provides the powerful Installatron automatic script installer at no charge with DirectAdmin hosting accounts.  This feature allows simple installation of many of the most popular scripts on the Internet.  While 250Host provides this service free of charge, we do not include support for configuring the scripts that are provided with Installatron.  We are also not responsible for keeping scripts up to date, nor for any security vulnerabilities that may arise from the installation of scripts included in Installatron.

Network Reliability
250Host takes every reasonable effort to ensure maximum hardware and network reliability.  That said, the Internet is an inherently unreliable medium.  Should a problem stem from a gross failure on our part, meaning hardware and networks directly under our control, we may offer a pro-rated credit or refund for that time period. Requests for credit must be made in writing or by telephone, within 15 days of the outage, and must include a description of the time period the server was down.

Data Reliability
Data stored on our servers is backed up on a daily basis. 250Host takes no responsibility for the data stored on our servers.  As an extra measure of safety, it is prudent for members to regularly backup data stored at 250Host.

Compliance
Failure to comply with the terms stated herein may result in suspension of service or account termination.  Such occurrence is subject to appeal and review by 250Host upon reasonable explanation.  Gross violators will have their account terminated without refund.

Limit of Liability
You agree to hold 250Host and its parent company, iSight, Inc., harmless for any damages incurred while using this service.  We will not be responsible for any physical, emotional, monetary harm or damages that occur while at 250Host.  You take all responsibility for the content that you store and share at 250Host, and it is your responsibility to ensure compliance with your Federal or National, and Local laws.  We may make changes to our policies at any time, without prior notification to members.  A link to our current terms will be available from our home page at http://www.250Host.com.

Last Revision: October 13, 2005